Role: Provide on-site support to a client for the CATAMARAN Software and Ekahau Software Applications installed at the client's site for the RTLS project

Responsibilities:

- To Support Level-1 Engineers for smooth functioning of the RTLS system - Catamaran

- To Interact with End Users to understand their pain areas and requirements

- Interact with other O&M Engineers related to Wi-Fi, Server and Storage Issues

- Monitor Level-1 Engineers to ensure support is executed on time. Depending on priority of issues, should control Level-1 Engineer’s activities

- Document support issues and get confirmation from end users on resolution

- Provide User Training on the RTLS system

Technical Skills Required:

- Managing the Clients

- Supporting Technical Team (Basic knowledge on WiFi, Operating System, SQL Server Database)

- Quick Learner

- Logical Thinking